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PRINTING PRODUCTS UP2U PRINT SERVICESFile Preparation Guide up2uprint Palo Alto 94303Presentation Printing Quality Full-Color Poster Brochure Business Cards

File Preparation Guide

File Types

For quality purposes, we require that all files sent to us follow industry standard formats, at least 300 dpi, CMYK, with 1/8" (0.125") bleeds (only if your job requires bleed).

We accept the following standard file formats only: AI, INDD, PDF, TIF, JPG, EPS, PSD, PUB, DOC. We do not accept Quark, Pagemaker, Corel Draw, or any similar formats. These formats must be converted to one of the standard file formats listed above. Instructions on how to convert these formats are included below. If you need help creating or converting your files please contact us.

UP2UPRINT.COM Tips for Quality Output

Although we check all of our customer files for general problems, we are not responsible for customers that submit artwork incorrectly. To ensure quality output, please read and follow all guidelines carefully. If you have any questions regarding your files, please contact our customer service team.


We require all submitted files to be 300dpi (dots per inch) or HIGHER. If you design a job at 72dpi or lower we cannot use the file. 72dpi images print blurry with jagged edges.


During the cutting process, about 1/8” on all sides of your artwork will be trimmed off. This is considered "bleed" area. Make sure you do not have any important content in this area. Adjust your artwork to compensate for cutting by allowing an extra 1/8” beyond the finished size of your piece.

Although our cutters are precise, we cannot guarantee any print job to be cut accurately unless it has the proper bleed. There are no exceptions. Also, please keep your text at least 1/4" away from the edge of your artwork. This way your text is in a "safe" area and won't be in danger of cutting off.

Safety ("safe" area)

The safety or "safe" area is the space where it is safe to put your content including text.


Your print files should be designed in the size that is being ordered plus 1/8" for bleed. We assume that you desire the size you selected and paid for during the ordering process. We reserve the right to re-size or stretch your artwork in accordance to the size you indicated. For example, if you ordered a 4" x 6" postcard but submitted a 4.25" x 5.5" file, it is standard practice for us to stretch your artwork to print as the 4" x 6" size you ordered. Please refer to our product pages for exact sizes and formats.


If your job requires a border, we recommend a minimum of 1/4" thickness on all sides in order to have your border appear somewhat even. Our cutters are very precise, however due to paper shift, we can not guarantee your borders would be exactly even on all sides. This is especially true for business cards.


There are two color formats that are used for graphics and print design.
  • RGB(Red, Green, Blue): These are the colors your monitor uses to display everything. Do not send us RGB files.
  • CMYK(Cyan, Magenta, Yellow, Black): These are the colors used for printing. Your files must be submitted in CMYK format.
If you send us RGB files we will have to convert them to CMYK. This will cause a color shift. Color shifts are usually not visible in color photographs. However, rich and solid colors (like a background) can be affected by a color conversion from RGB to CMYK. Most of the time, color shifts are minor and may not be noticeable.

Using the Color Black

Large, solid black areas and text over 36 points should use Rich Black (4-color black) to prevent the color from looking gray. Rich Black consists of 30% Cyan, 30% Magenta, 30% Yellow, 100% Black. For regular body text, do not use Rich Black - use 100% Black (100% Black, 0% Cyan, 0% Magenta, 0% Yellow).

If you have small, thin text within your piece, it is strongly recommended that you do not use rich black on your piece. Although, using a 4-color black is recommended on larger areas, using rich black text on small areas will make your text blurry and at times, unreadable.

Full-color printing uses 4 plates (Cyan, Magenta, Yellow, Black) that overlay tiny drops of ink in a precise mix and pattern to make your full color image. This pattern will vary slightly and shift naturally during the printing process. If you use all 4 colors to create your thin black text, this natural variation creates a ghosting effect because all 4 colors will not overlay precisely.

This is especially evident on small text, or small lines 12pt and smaller. In order to fix this, we require that all small text be created as 100% Black, 0% Cyan, 0% Magenta, 0% Yellow.

File Names

In order to make processing your job more efficient, please use unique file names for the files you are submitting. File names should reflect the job name that was given when ordering. Example: JanuarySpecials_front.pdf

Same Image on Both Sides

Let us know during the ordering process if you want your project printed with the same image on both sides. If we are not notified early in the project and receive only one file, your project could be delayed in order to locate the second file. If we receive two of the same file, your project could be delayed until you verify that both sides are to be printed with the same image.


Convert fonts to outlines. By converting fonts to outlines in programs like Illustrator and FreeHand, you will avoid font issues such as missing fonts or missing text. When converting text to outlines, the font becomes a "shape" and will look no different than its original font.

In Photoshop, text can be rasterized and therefore does not need the fonts. Keep in mind that after rasterizing text, no changes can be made to the text so be sure to save your original file.

If your fonts are not converted to outlines or rasterized, your design may not be viewed the way it was meant to be seen.

Export from Design Programs to Avoid the Need for Fonts

Quark Xpress
  • From the file menu in Quark select: "Save page as EPS..."
  • Name the file and press "Save".
  • Open the Quark EPS file into Adobe Illustrator, "Select All" and go to the "Type" menu selection and "Create Outlines". All text within files must be converted to outlines with the outline set to zero to eliminate the need for fonts.
  • Save file as Illustrator EPS with placed images included.
  • Open Illustrator EPS file into Photoshop.
  • In Photoshop set resolution to 300dpi and mode to CMYK.
  • Save files as PDF, JPEG or TIF with maximum quality.
  • Go to "Edit"; "Select"; "All" and then go to the menu selection "Text" then "Convert to Paths". All text within files must be converted to paths with the stroke set to zero to eliminate the need for fonts to be sent to us.
  • Export file as EPS with placed images included.
  • Open EPS file into Photoshop.
  • In Photoshop set resolution to 300dpi and mode to CMYK.
  • Save files as PDF, JPEG or TIF with maximum quality.
Adobe Illustrator
  • In Illustrator "Select All" and go to the "Type" menu selection and "Create Outlines". All text within files must be converted to outlines with the outline set to zero to eliminate the need for fonts.
  • Save file as Illustrator EPS with placed images included.
  • Open Illustrator EPS file into Photoshop.
  • In Photoshop set resolution to 300dpi and mode to CMYK.
  • Save files as PDF, JPEG, or TIF with maximum quality.

upload - Send Files

if you wish to have an automatic email confirmation sent to you, please create an account and/or log in before using this page.See our Help in the navigation link above for acceptable file formats and file preparation tips.

 Printing Services Low Cost Copy and Printing Services - Custom Printing prices | Serving Menlo park Mountain view San Jose and San Francisco Bay Area Upload and Print Your Documents @ UP2U PRINT Offering .Color Copies‎ black & white Copy 8 1/2" x 11" .Palo Alto , CA SF Bay Area .94303 Phone:1.650.494.6900 | Same Day Banner & Poster Printing Services | Digital & Low cost Offset Printing Solutions  On UP2U Print! UP2U Printing 24-7 Print services offered by advanced appointment or contract only. Urgent Printing Request for Presentation,Discussion Materials, Mid-Point Offering , advisory firms IN Menlo Park ,CA

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Brad Kohlenberg
3 years ago
My company has been using UP 2 U Printing for years for all of our most important work. Their speed, quality, affordability, and customer service is unmatched. I'd like to share a story. Recently, we needed several large posters made for …More
Response from the ownera year ago
Thank you Brad, did you know we now offer 24/7 Print services by advanced appointment or contract . Urgent Printing Request for Presentation , Discussion Materials , Management Presentation, JPM Conference, investment banking advisory …More
Brandon Camhi
4 years ago

Throughout my educational career, I have used many printers for activities I have been involved in. This ranges from printing banners for Pep Rallies in high school to printing magazines during my tenure as Editor in Chief of the Stanford Review, a student publication at Stanford University. During my time at the Review, we have used Up2U Print. "Wow!" is the best word I can use to describe the company's service. Johan was extremely accommodating to our needs, insisted on only delivering the best quality magazines, and was able to offer very competitive pricing. The turnaround time was also ideal for our needs. More importantly than these tangible benefits, however, is the fact that Johan and the rest of the Up2U staff are genuinely kind and caring human beings who pour their hearts into their work. I would recommend Up2U Print in a nanosecond to anyone who asked.


a month ago
Johan is amazing and very professional! I ordered prints of several marketing materials (banners and booklets) for a conference we organized at Stanford. He helped in selecting the best design, color and material for printing. The quality of the banners and booklets turned out to be superb!! Highly recommended!

The night before the event, we had last minute changes that required us to place another order. Johan saved us! He accepted a late order and completed it right away.

Thanks for an excellent service!
Austin Cai
3 weeks ago
I came to UP2U Print to print fliers for a Stanford club and had a thoroughly amazing experience. The owners were professional, kind, and helpful, telling me how to save a PDF to maximize quality and printing out individual test copies, …More
Jenet Manuel
3 months ago-
I am from a non-profit organization and this printing company is always there to support us on all our printing needs. How fast? You'll be amazed by how fast they attend to your needs. There was one point when they took the initiative to …More
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